Question 1

How does the ZxAI Reputation agent handle negative feedback?

Accepted Answer

Two hours after every visit, the agent sends a one-question satisfaction text. A 1 to 3 score is routed privately to your practice manager before it ever becomes a public review, so you can make it right before it hits Google.

Question 2

Does the Reputation agent ask every patient for a review?

Accepted Answer

Every patient who scores their visit a 4 or 5 is automatically sent a Google review link at the right moment. That steadily lifts your star rating and your new-patient inflow from local search.

Question 3

Does the Reputation agent post anything publicly on its own?

Accepted Answer

No. It drafts responses and flags reviews for your team. Nothing goes public without your approval.