Question 1

What does the ZxAI Revenue Recovery agent do?

Accepted Answer

It scans patient-pay open balances every morning, sends timed SMS and email reminders on day 1, 7, 14, and 30, and escalates 60+ day accounts to your staff. Patients get a clear payment link without awkward phone calls from your team.

Question 2

How much revenue can a practice recover with automated billing follow-up?

Accepted Answer

According to MGMA data, practices recover an average of 18% more revenue when billing follow-up is automated end to end.

Question 3

Does the Revenue Recovery agent require a BAA?

Accepted Answer

No. The agent runs inside your own cloud under your credentials. PHI stays in your environment and never touches ZxAI's servers, so For self-hosted deployments, ZxAI does not access PHI and the compliance footprint is far smaller than SaaS vendors.